Last Updated February 13, 2006
Bee Maid Honey Limited
E-Store Privacy Policy
Introduction
Use of the Bee Maid Honey E-Store, and any personal
information provided to Bee Maid Honey Limited ("Bee Maid") in
connection with use of the Bee Maid E-Store, is subject to this Privacy
Policy. Bee Maid shall make available information about its privacy policy and
practices upon request.
Bee Maid will transmit the personal information
provided to Alberta Honey Producers Cooperative Limited, Manitoba Cooperative
Honey Producers Limited (the "Cooperatives") to fill orders, to
process payment, and to facilitate delivery. The Cooperatives shall provide
the products or services requested to customers directly. To receive products
or services ordered through the E-Store, customers must consent to the
transmission of personal information to the Cooperatives as set out in the
electronic Registration Form.
[details]
Bee Maid
shall bind the Cooperatives, or any agents, contractors or otherwise to comply
with its privacy practices as well as applicable privacy legislation.
Bee Maid is committed to protecting personal
information under its control in accordance with its obligations at law,
including The Personal Information Protection and Electronic Documents Act
of Canada and The Personal Information Protection Act of Alberta. Bee Maid has established this Privacy Policy to outline its privacy practices
with respect to personal information provided in connection with the Bee Maid
E-Store and to recognize the rights of individuals to have personal information
protected.
Bee Maid collects and uses personal information
provided by customers and potential customers to create and administer customer
accounts, to process orders and requests for products and services, for collection
purposes, and to provide you with our e-newsletter and information concerning
the honey industry, our products and services, and specials from time to time.
Bee Maid will not disclose any personal information under its control to any
third party without consent unless required or permitted by law.
Privacy Officer
Bee Maid has appointed a Privacy Officer to oversee
its continued compliance with its privacy obligations at law. The Privacy
Officer may also delegate his or her duties to one or more individuals. In
meeting its privacy responsibilities, Bee Maid must act in a reasonable
manner.
Should any person have questions or concerns with
respect to Bee Maid's E-Store Privacy Policy, its privacy practices or
otherwise, our Privacy Officer may be contacted as follows:
Privacy Officer
625 Roseberry Street
Winnipeg, MB
R3H 0T4
Telephone: (204) 786-8977
Toll Free 1 866 788-8030
Facsimile: (204) 783-8468
Email: honey@beemaid.com
What is personal information?
For the purposes of this Privacy Policy, the term
“personal information” means information about an identifiable individual, but
does not include the name, title, business address or business telephone number
of an employee of an organization, provided that such business contact information
is for the purposes of contacting an individual in his or her capacity as an
employee of that organization. Information that does not identify specific
individuals, such as aggregate statistics or anonymous data, is not considered
to be personal information.
Please note that this Privacy Policy applies to
individual information only and does not apply to corporate information nor to
publicly available information.
What personal information does Bee Maid collect
and what are the purposes for collection?
Bee Maid may only collect personal information for
purposes that are reasonable. In order to use the Bee Maid E-Store, customers
must complete the E-Store Registration Form.
[details]
As part of the Order Form, it is necessary for Bee Maid to
collect appropriate contact information such as the name, address, telephone
number, facsimile number, email address, payment information and order history
of the customer to establish the customer profile, process orders, and to
provide the requested products or services. Bee Maid may also use the
information provided to distribute its e-newsletter and to provide customers
and potential customers with information concerning the honey industry, our
products and services, and specials from time to time.
To improve and manage your use of the Bee Maid
E-Store site, Bee Maid may use cookies. A cookie is an identification tag that
our server gives your Web browser when you enter the site. The cookie is used
to note the state of your transaction and selections as you move through the
Site. When you shut down your Web browser, the cookie is deleted. No
information, personal or otherwise, is stored by Bee Maid on your computer once
the session is completed.
Consent
Bee Maid shall only collect, use and disclose your
personal information with your consent or where required or permitted by law.
In particular, unless otherwise required or permitted by law, Bee Maid will
collect your personal information from you directly, or, with your consent,
from a third party source.
Your consent may be subject to reasonable terms or
conditions. Consent may be withdrawn or varied upon giving Bee Maid reasonable
notice, subject to legal or contractual restrictions. Bee Maid shall advise
you of the likely consequences of varying or withdrawing consent, unless the
consequences are reasonably obvious. You may withdraw or vary your consent
orally or in writing.
Changes to Personal Information
You may update your personal information on file with
Bee Maid by providing Bee Maid with notice in writing (by e-mail or otherwise)
requesting the change. Upon confirmation that such information should by
amended, Bee Maid will attend to amending appropriate personal information.
Use of Personal Information
Only authorized employees of Bee Maid may have access
to personal information. Again, personal information may only be used by Bee
Maid for purposes that are reasonable and for the purposes for which the
information was collected (or for which a customer has consented) unless
required or permitted by law.
Retention of Personal Information
Bee Maid shall make reasonable efforts to ensure that
any personal information collected, used or disclosed by or on behalf of Bee
Maid is accurate and complete.
We will only retain personal information for as long
as is reasonable necessary. This retention period may extend beyond the end of
a customer's relationship with us when it is required by law, or when it is
reasonably necessary for us to have personal information to respond to any
issues arising out of our relationship that may need to be addressed at a later
date.
All personal information will be stored by Bee Maid
in accordance with its obligations at law. Bee Maid protects personal
information using reasonable safeguards and security measures to protect
against unauthorized access, collection, use, disclosure copying, modification,
disposal or destruction.
Disclosure of Personal Information
Bee Maid may only disclose personal information for
purposes that are reasonable. Bee Maid does not disclose personal information
to any third party without consent unless required or permitted by law. In
releasing personal information, Bee Maid will release the minimum amount of
information necessary to meet the purposes for which the information is being
disclosed.
User Name and Password
To log into the Bee Maid E-Store Site, you will be
issued a User Name and Password following completion of the appropriate forms
to establish your customer account. Never reveal your User Name and Password
to any third party.
Links to Other Sites
Our website contains resource links to other
websites. Bee Maid is not responsible for the privacy practices of such sites
or their operators. We encourage our users to be aware when they leave our
site and to read the privacy statements of other sites they visit.
Amendments to the Privacy Policy
We reserve the right, at our sole discretion, to
change, modify, add or remove portions of this Privacy Policy at any time. If
our information practices change at some time in the future, we will post the
changes to our website to notify you of these changes. We will only use
personal information collected after the changes are published for new
purposes. Please check back frequently.
We will conduct periodic reviews of this Privacy
Policy to make sure that it remains current with evolving client and member
expectations, technologies and laws.
Privacy Principles
Bee Maid adheres to the following privacy principles:
- Accountability
Bee Maid is accountable for all personal information under
its custody or control and has appointed a Privacy Officer to monitor its
compliance with its privacy obligations at law. The Privacy Officer may
appoint other individuals within Bee Maid to be responsible for the day-to-day
collection and processing of personal information.
- Identifying
Purposes
The purposes for which Bee Maid collects, uses and
discloses personal information shall be identified at or prior to the time of
collection. Bee Maid shall also then provide the name of a person who is able
to answer questions concerning collection on its behalf. Generally, Bee Maid
requires personal information to establish and administer customer accounts, to
process orders and payments, to deliver products and services, to process
payments and collections, and to distribute its e-newsletter and other
information from time to time concerning the honey industry, Bee Maid's
products and services, and special offers and discounts. Should Bee Maid need
to use personal information for a new purpose, it shall obtain consent from the
subject individual. Bee Maid will also retain order history and product
selections on file to better meet its customers' needs.
Bee Maid may require customers to choose their preferred
method of communication (i.e., fax, mail or email).
Bee Maid does not sell, rent or authorize access to any
personal information collected about or from our customers to third parties.
- Consent
Bee Maid only collects, uses and discloses personal
information with the knowledge and consent of its customers, except where
required or permitted by law. Consent may be oral or in writing. The type of
consent required (namely the requirement to receive express or implied consent)
will vary according to the sensitivity of the information.
For greater certainty, Bee Maid may collect, use or
disclose personal information without knowledge or consent subject to
applicable laws, for example if seeking the consent of the individual might
defeat the purpose of collecting, using or disclosing the information, such as
in the investigation of a breach of an agreement or a contravention of a law,
then no consent would be required. Bee Maid may also collect, use or disclose
personal information without consent to collect a debt, to comply with a
subpoena, warrant or other court order, or as may be otherwise required or
authorized by law.
- Limiting
Collection
Collection of personal information is limited to that which
is required to fulfill the purposes identified by Bee Maid. Information shall
be collected by fair and lawful means. Personal Information shall only be
collected from the subject individual unless the individual consents to
collection from a third-party source, or unless required or permitted by law.
- Limiting
Use, Disclosure and Retention
We will only retain personal information for as long as is
reasonably necessary. Generally, Bee Maid retains personal information about
customers until the customer relationship has been cancelled, at which time the
personal information is deleted from our database. This retention period may
extend beyond the end of a customer's relationship with us when it is required
by law, or when it is reasonably necessary for us to have personal information
to respond to any issues arising out of our relationship that may need to be addressed
at a later date.
We may provide personal information to other persons only:
§ when we have an individual's
consent, whether express or implied;
§ when we are required or permitted
by law to do so, or when we need to disclose the information to protect our
interests in the context of a legal or administrative proceeding.
- Accuracy
Bee Maid shall make reasonable efforts to keep personal
information accurate, complete and up-to-date. If you find any errors in the
personal information Bee Maid has about you, advise Bee Maid accordingly and
Bee Maid will make the appropriate corrections. Bee Maid will also communicate
the corrected information to anyone it may have misinformed. For personal
information that remains in dispute, Bee Maid will make a note of your opinion
in our records.
At any time, individuals can inform our office, in writing,
of changes to his or her personal information. It is the responsibility of the
Privacy Officer (or her designate) to ensure that these changes are made in our
database where appropriate.
7. Safeguards
Bee Maid shall protect personal information with safeguards
and security appropriate to the sensitivity of the information. Such security
measures shall protect against unauthorized access, collection, use,
disclosure, copying, modification, disposal or destruction.
All Bee Maid's suppliers and agents, as part of their
contracts with Bee Maid, are bound to maintain confidentiality, may not use
personal information for any unauthorized purpose, and must comply with
applicable privacy legislation. When Bee Maid provides personal
information in response to a legal inquiry or order, Bee Maid takes steps to
ensure that the order is valid and will disclose only the information that is
legally required.
All Bee Maid staff have been advised of Bee Maid's privacy
obligations and policies. Staff are only granted access to customer personal
information in order to complete their employment duties.
Access to a customer’s financial information, which
includes his or her payment history, is restricted to authorized personnel.
Access to credit card information provided by the customer
is restricted to authorized personnel.
- Openness
Bee Maid shall make readily to individuals specific
information about its policies and practices relating to the management of
personal information.
Questions regarding our Privacy Policy can be directed to
our Privacy Officer:
- Individual
Access
Upon request, individuals shall be informed of the
existence, use and disclosure of his or her personal information (including the
purposes for which Bee Maid has been and is using the relevant personal
information as well as the names of the persons to whom and circumstances in
which the personal information has been and is being disclosed). Subject to
any exceptions specified by law, an individual shall be given access to
personal information under the custody or control of Bee Maid. An individual
shall be able to challenge the accuracy and completeness of the information and
have it amended as appropriate. All of the foregoing being subject to exceptions
specified at law.
An individual may be required to provide sufficient
information to permit Bee Maid in writing to provide an account of the
existence, use and disclosure of personal information or to correct inaccurate
or incomplete information. The information provided shall be used only for
this purpose.
If Bee Maid has disclosed incorrect information to other
organizations, it shall send a notification containing the corrected
information to each organization to which the incorrect information has been
disclosed, if it is reasonable to do so.
Bee Maid shall respond to an individuals' request for
access or collection within a reasonable time (namely by no later than 30 days
following receipt of the request in writing).
10. Challenging Compliance
An individual shall be able to address a challenge
concerning compliance with these privacy principles to the Privacy Officer.
The Privacy Officer shall investigate and respond to all complaints. If a
complaint is found to be justified, Bee Maid shall take appropriate measures,
including, if necessary to amend its policies and practices.
If your concerns are not resolved to your satisfaction, you
may consider contacting the Privacy Commissioner of Canada at the following
address:
Office of the Privacy Commissioner
112 Kent Street
Ottawa, Ontario
www.privcom.gc.ca.
Or
with respect to Alberta operations:
Office of the
Information and Privacy Commissioner (Calgary)
Suite 500, 640 - 5th Avenue SW
Calgary, AB
T2P 3G4
Phone: (403) 297-2728
Fax: (403) 297-2711
Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
